Last Updated: February 20, 2025

Privacy Policy

We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.

Data Collection

Information We Collect

Account Information: When you register, we collect your username, email address, and encrypted password.

Stream Data: We collect information about your streams, including chat interactions, viewer metrics, and stream settings.

Payment Information: When you subscribe, your payment details are securely processed by Stripe and not stored on our servers.

Usage Data: We collect data about how you interact with our services, including features used and time spent on platform.

Automatic Collection

Log Data: We automatically collect certain information when you use our service, including IP addresses, browser type, and device information.

Cookies: We use cookies and similar tracking technologies to enhance your experience and collect usage data.

Analytics: We gather analytics data to improve our services and user experience.

Data Usage

How We Use Your Data

Service Provision: We use your data to provide and improve our streaming assistance services.

Personalization: Your data helps us customize your experience and provide relevant features.

Analytics: We analyze usage patterns to improve our services and develop new features.

Communication: We use your contact information to send important updates and optional marketing communications.

Legal Basis

We process your data based on: Contract performance, Legal obligations, Legitimate interests, and Your consent where required.

You can withdraw consent for optional data processing at any time through your account settings.

Data Sharing

Third-Party Services

Payment Processing: We use Stripe for payment processing. They receive necessary payment data.

Analytics: We use analytics providers to help us understand service usage.

Infrastructure: We use cloud service providers to host our services.

We ensure all third-party services maintain appropriate security standards.

Legal Requirements

We may share information if required by law or to protect rights and safety.

We will notify you of any legally required data sharing unless prohibited by law.

Data Security

Security Measures

We implement industry-standard security measures to protect your data.

Data encryption in transit and at rest.

Regular security audits and vulnerability assessments.

Data Retention

We retain your data only as long as necessary for service provision or legal requirements.

You can request data deletion through your account settings.

Some data may be retained for legal or legitimate business purposes.

Your Rights

Data Access & Control

You can access and update your personal information through your account settings.

You can request a copy of your data in a portable format.

You can request deletion of your personal data subject to legal requirements.

Communication Preferences

You can manage your communication preferences in your account settings.

You can opt-out of non-essential communications while maintaining service updates.

Cookies & Tracking

Cookie Usage

Essential Cookies: Required for basic service functionality.

Analytics Cookies: Help us understand how our services are used.

Preference Cookies: Remember your settings and choices.

You can manage cookie preferences through your browser settings.

Children's Privacy

Age Restrictions

Our services are not intended for users under 13 years of age.

We do not knowingly collect data from children under 13.

Parents or guardians who believe we have inadvertently collected data from a child should contact us.

Account Deletion

Deletion Process

You can request account deletion through your account settings.

Account deletion will remove personal data within 30 days.

Some data may be retained for legal compliance or legitimate business purposes.

Deletion is permanent and cannot be reversed.

International Data

Data Transfers

Your data may be processed in countries outside your residence.

We ensure appropriate safeguards for international data transfers.

We comply with applicable data transfer regulations.